Booking Terms

1. Booking Terms

These booking terms apply to direct bookings made with Nkuringo Eco Collection for Nkuringo Gorilla Lodge, Mirima Kibale Lodge, and Papyrus Guesthouse.

They explain how reservations are confirmed, when payments are due, how cancellations are handled, and what to expect if your plans change before or during your stay.

Please read these terms before confirming your booking. If your stay includes a special offer, package, safari arrangement, park permit, domestic flight, external transfer, or third-party service, additional terms may also apply.

2. Reservations and Confirmation

All reservation requests must be made in writing and confirmed by our reservations team.

A booking is confirmed only once the required deposit has been received and Nkuringo Eco Collection has issued written confirmation.

Provisional reservations may be held for an agreed period. If the required deposit is not received within that period, Nkuringo Eco Collection may release the room or cancel the provisional booking.

Any request to change a confirmed booking must be made in writing. Changes are subject to availability, applicable rates, supplier terms where relevant, and written approval from Nkuringo Eco Collection.

3. Payments

A 30% deposit is required to confirm your booking.

The remaining balance is due 30 days before check-in, unless otherwise agreed in writing by Nkuringo Eco Collection.

If payment is not received by the due date, Nkuringo Eco Collection may release or cancel the reservation. If a confirmed booking is canceled because payment has not been received by the due date, the cancellation terms below may apply.

Payments should be made using the currency and payment method confirmed by our reservations team. Bank charges, card fees, transfer fees, and foreign exchange differences are the responsibility of the guest unless agreed otherwise in writing.

4. Check-in and Check-out

Check-in is from 12:00pm.

Check-out is by 10:00am.

Early check-in and late check-out may be possible on request, subject to availability and prior written confirmation. Additional charges may apply.

Guests expecting to arrive early or depart late should contact us in advance so we can advise what may be possible.

5. Cancellations

All cancellations must be made in writing and acknowledged by Nkuringo Eco Collection.

A no-show means the guest does not arrive on the confirmed check-in date without an approved written amendment to the booking.

Refunds, where applicable, may be affected by bank charges, card charges, commissions, foreign exchange differences, supplier terms, and non-refundable costs already committed on behalf of the guest.

6. Early Departures

If you leave before your confirmed departure date, the unused part of your stay will be treated as a 100% cancellation fee. No refund will be issued for unused nights, prepaid meals, activities, transfers, or other services included in the confirmed booking because of an early departure, unless otherwise agreed in writing by Nkuringo Eco Collection.

If you need to leave early because of a medical emergency, family crisis, or serious disruption, our team will assist with practical arrangements where possible. This may include helping coordinate private road transfers, airstrip transfers, medical evacuation support, or communication with your onward travel provider.

Any additional costs caused by an early departure remain the guest’s responsibility unless covered by a confirmed insurance arrangement or agreed otherwise in writing.

7. Third-Party Bookings

If you booked through a tour operator, travel agent, online travel agency, or another third party, your booking and refund terms are handled through that company.

Nkuringo Eco Collection cannot issue refunds directly to guests where payment and confirmation were made through a third party.

Any refund request must be made through the company that confirmed and collected payment for your booking.

8. Offer Terms

Special offers, packages, and promotions may carry additional terms. These may include booking windows, stay periods, minimum-night requirements, room-category rules, blackout dates, payment conditions, amendment rules, or cancellation terms.

Where an offer page includes specific terms, those terms apply together with these general booking terms.

If there is any difference between the offer terms and these general booking terms, the specific offer terms will apply to that offer.

Offer benefits cannot be transferred, exchanged for cash, or combined with other offers unless the offer page says so.

9. Supplier and Third-Party Services

Some services connected to your booking may be provided, priced, confirmed, or controlled by third parties. These may include park permits, conservation fees, domestic flights, medical evacuation services, external transfers, partner lodges, and selected activities.

These services may carry their own payment, amendment, cancellation, and refund rules. Once confirmed or paid for, some third-party services may be non-refundable or only partly refundable.

Nkuringo Eco Collection will advise where third-party terms affect your booking, but the final rules may be set by the supplier, authority, airline, partner lodge, or service provider involved.

10. Papyrus Guesthouse Airport Transfers

For guests staying at Papyrus Guesthouse, one complimentary transfer to or from Entebbe International Airport is included with each confirmed room booking.

Additional airport transfers can be arranged on request and will be charged at the current applicable rate confirmed by our reservations team.

Airport transfers must be requested in advance and are subject to arrival or departure details being shared with our team in good time. If your flight time changes, please notify us as soon as possible so we can advise what may be possible.

11. Incidentals and Extras

Any extras or incidentals must be settled before departure.

These may include spa treatments where available, premium drinks, curio shop purchases, additional meals, private transfers, activities, gratuities, or other services charged to your room or booking account.

Guests are responsible for checking and settling their account before leaving the property.

12. Travel Insurance

Guests are strongly encouraged to arrange comprehensive travel insurance before travel.

Your policy should include medical cover, medical evacuation, cancellation, curtailment, and trip interruption cover. Travel insurance is usually the most reliable way to recover non-refundable costs if you cancel, arrive late, or leave early for a covered reason, such as illness, injury, or a family emergency.

Nkuringo Eco Collection may not waive cancellation, no-show, or early-departure fees for medical, personal, weather-related, airline-related, or other travel-disruption reasons. Guests should check their policy wording before confirming a booking.

13. Documentation for Insurance Claims

If you cancel, arrive late, or leave early for medical reasons or another serious event that may support an insurance claim, please request written documentation where possible.

This may include an incident report, a written statement from the lodge manager, medical documentation, supplier correspondence, or other supporting information relevant to your claim.

Guests are responsible for submitting insurance claims directly to their insurer. Nkuringo Eco Collection can provide reasonable supporting documentation where available, but cannot guarantee that an insurer will approve or pay a claim.

14. Force Majeure

Neither Nkuringo Eco Collection nor the guest will be liable for failure or delay in performing their obligations where that failure or delay is caused by events beyond reasonable control.

These events may include acts of God, flood, fire, earthquake, war, invasion, hostilities, terrorist threats, government orders, national or regional emergencies, strikes, pandemics, or other serious disruption.

The affected party should give written notice as soon as reasonably possible and take reasonable steps to reduce the effect of the disruption.

Where a force majeure event affects a booking, Nkuringo Eco Collection will advise what may be possible based on the circumstances, availability, supplier terms, and any costs already committed.

Refunds, credits, rebooking options, or additional costs will be assessed according to the confirmed booking terms, supplier terms, availability, and the circumstances of the event.

15. Rates, Taxes, and Foundation Contribution

Rates are quoted in USD unless stated otherwise.

Published rates include applicable government taxes and service charges at the time of publication. If taxes, levies, government charges, park fees, supplier costs, or other compulsory charges change after publication, the final confirmed booking price may be adjusted where applicable.

Where included in the confirmed lodge rate, a per-person, per-night contribution supports the Gorilla Junction Foundation Fund.

All rates are subject to availability, season, room category, offer eligibility, and written confirmation by Nkuringo Eco Collection.

16. Children and Age Rules

Children aged 0–5 stay free when sharing a room with one or two adults, with a maximum of two children per room.

Children aged 6–14 are charged at the applicable child rate.

Guests aged 15 and above are charged as adults.

Child rates and age rules are applied according to the confirmed rate at the time of booking.

Some park activities, permits, and lodge experiences have their own minimum age rules. These should be checked before confirming activities such as gorilla trekking, chimpanzee tracking, walking activities, or other experiences with age, safety, or fitness requirements.

Parents and guardians are responsible for supervising children during their stay.

17. Contact Reservations

To confirm a booking, request a change, cancel a reservation, or ask how these terms apply to your stay, please contact the Nkuringo Eco Collection reservations team in writing at info@nkuringoecocollection.com.

Written communication helps us protect your booking, confirm the correct terms, and keep a clear record of any agreed changes.